Introduction

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Specialty Services of New England is committed to protecting the privacy and security of information we collect about you and your business. This Privacy Policy (this “Policy”) describes the types of information we may collect from or about you and explains how we collect, use, maintain, protect, and disclose that information. 

 

In this Policy, references to “we” or “us” are references to Specialty Services of New England, LLC. References to our “Site” include our website(s) and any mobile application(s) and social media sites we control.

 

Because our services are designed to be used by commercial entities, the information we collect relates almost entirely to those organizations and their employees and representatives. We do not purposely collect any information about consumers. Under most privacy laws, information relating to a business and its employees or other representatives is not considered to be “personal information.” This Policy is not to be interpreted to apply privacy law rights to information that does not qualify as “personal information” under applicable law.

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         Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat           it. By accessing or using our Site, you agree to this Policy. If you do not agree to this Policy, you should not use our Site.

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        We may update and make changes to this Policy, so we encourage you to review it periodically. The date of the most

        recent revision is always shown as the Effective Date at the top of the Policy.
 

1. Information We Collect About You. 

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We may collect the following categories of information from and about users of our Site, including:

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• Information that identifies, relates to, describes, or is capable of being associated with a particular individual, such as name, shipping address, email address, telephone number, and demographic information. 

• Information about your internet connection, the equipment you use to access our Site and usage details, such as IP address, mobile device and online identifiers, operating system, Mac address, cookie IDs, browser activity, search history, access times, social media information, and information regarding your interaction with our Site.

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We collect this information:

• Directly from you when you provide it to us.

• Automatically as you navigate through our Site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
   

2. Why We Use Your Information. 

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We use your information for the following business purposes:

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• To provide you with a smooth, efficient, and customized Site experience. 

• To develop marketing or promotional programs.

• To provide customer service, process and fulfill orders, deliver products and services, process payments, and communicate with you about your orders. 

• To improve the performance, functionality, and usability of our Site.

• To monitor and analyze usage and trends to improve your experience with our Site. 

• For any other purpose permitted under applicable law.

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3. Your Rights and How to Exercise Them. 

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If the information we collect or maintain about you qualifies as “personal information” under applicable privacy and data protection laws, you may have certain rights regarding that information. This Section of the Policy applies only if and to the extent the information we collect about you is covered by an applicable privacy law.

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When privacy and data protection laws apply, residents of certain U.S. states generally have the right to:

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• Confirm whether a business is processing your personal information and access the information.

• Correct inaccuracies in your personal information.

• Delete personal information provided by or obtained about you.

• Obtain a copy of your personal information processed by a business in a portable format.

• Opt-out of: (i) the processing of your personal information for targeted advertising; (ii) the sale of your personal information; and (iii) profiling performed in furtherance of automated decisions that produce legal or similarly significant effects.

• Non-discrimination for exercising any of these rights.

• Designate an agent to exercise your rights on your behalf.

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You can exercise rights described in this Policy by putting your request in the message box on our “Contact Us” page, available here: https://www.specservne.com/contact. You may also email us at info@specservne.com. Your request should include information to allow us to verify your identity (such as your name, address, and email address), a description of the right you want to exercise, and the information to which your request relates. We may ask for additional information to verify your identity before carrying out a request. You may also authorize a third party to submit a request on your behalf; however, we may ask for confirmation of your authorization. We are not obligated to comply with a request if we cannot verify that the person making the request is the person about whom we collected information or is someone authorized to act on that person’s behalf.

 

When we receive a request to exercise one of your rights, we will respond promptly and within the time required by applicable law. Depending on factors like the type and complexity of the request, this time may be extended in certain circumstances. We will not discriminate against you in any way for submitting a request or exercising any of your other rights.

 

Privacy and data protection laws generally require businesses to provide the information free of charge, once per year, except where requests are manifestly unfounded, excessive, or repetitive. In those circumstances, businesses may charge a reasonable fee to cover the administrative costs of complying with a request or decline to comply with the request. If applicable, we will advise you of any fees prior to proceeding with a request. 

 

If a business declines to take action regarding a consumer’s request, the business must notify the consumer without undue delay and within the time required by applicable law. Businesses are required to provide justification for declining and to provide information on the appeal process within a reasonable time after the communication of the decision to decline.

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4.Who We Share Your Information With. 

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We may share information that we collect in certain situations. Your information may be disclosed:

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• To our affiliates.

• To contractors, service providers, and other third parties we use to support our business, including marketing agencies, payment processors, data analytics providers, website hosts, and professional advisors.

• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets (including in bankruptcy), or for pre-transaction review in relation to these transactions.

• To respond to any court order, law, or legal process; to investigate or remedy potential violations of our policies; to protect the rights, property, and safety of others; or to comply with any applicable law, rule, or regulation.

• For any other purpose disclosed by us when you provide the information. 

• With your consent to do so.

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We only allow our service providers to handle your information if we are satisfied that they take appropriate measures to protect your information. 
 

5. Retention of Data. 

We will retain your information for as long as we need it for the purposes described in this Policy, unless a longer retention period is required by law, to resolve disputes, or to enforce applicable agreements. Your information may persist in copies made for backup and business continuity purposes for additional time. Nothing in this Policy requires us to keep your information for any minimum period of time.

6. Cookies and Similar Technologies. 

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A cookie is a small text file that includes a unique identifier that is sent by a web server to the browser on your computer, mobile phone, or any other internet-enabled device when you visit an online site. Cookies and similar technologies are widely used to make websites work efficiently and to collect information about your online preferences. 

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Some of our Site pages may contain electronic images known as web beacons (also known as clear gifs, tags, or pixels) that allow us to count users who have visited our pages. Web beacons collect only limited information (such as a cookie number, time and date of a page view, and a description of the page on which the web beacon resides). We may also carry web beacons placed by third party advertisers. These beacons do not carry any information that could directly identify you. We may also include web beacons in e-mail messages to track whether you open the messages. We use this information to customize our services and measure the overall effectiveness of our online content, marketing efforts, and the products and services we offer. 

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Some internet browsers allow you to change your cookies settings through an “Options” or “Preferences” menu. Flash cookies operate differently than browser cookies, and cookie management tools available in a web browser will not remove flash cookies. To learn more about how to manage flash cookies, you can visit the Adobe website and make changes at the Global Privacy Settings Panel. Please note that certain features or functionality of our Site may become unavailable if you set your preferences to block all cookies.

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We work with Google Analytics, and may in the future also work with other independent service providers, to help us track and analyze visitor activity on our Site, measure the effectiveness of our advertising efforts, and optimize the overall visitor experience. When you access our Site, your web browser automatically sends certain information to these service providers. We do not provide these service providers with any information that identifies you personally. By accessing our Site, you consent to the collection and use of your information by them. You can learn how Google uses the information from your web browser here. You are encouraged to review Google’s Privacy Policy (here) and contact Google directly if you have questions. If you do not want any information to be collected and used as described in this paragraph, you can download and install the Google Analytics Opt-out Browser Add-on (here) or use the Network Advertising Initiative Opt-Out Tool (here) or Digital Advertising Alliance Opt-Out Tool (here).

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7. Security

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We have implemented administrative, technical, and physical security measures to help protect the security of your information. While we take reasonable steps to secure the information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Transmission of information to and from our Site is at your own risk.

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8. External Links

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We may provide links to other websites that are not part of the products or services provided by us, but we are not responsible for the content, policies, materials, and practices of these websites. We do not control these websites or their privacy practices, and any information you provide to these websites is subject to the privacy policies of those websites and not this Policy. In addition, we are not responsible for the content, policies, materials, and practices contained at any websites that link to our Site. 

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9. Minors

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Our Site, products, and services deliver business-related content and are not directed to persons under the age of 18. We do not knowingly collect personal information from anyone under the age of 18. 

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10. Changes to Our Privacy Policy.

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We may update this Policy from time to time. When we update this Policy, we will change the Effective Date at the top of the Policy and post the updated Policy on our Site. We encourage you to check back frequently for current information on how we are protecting your information. By continuing to use our Site after a Policy update, you agree to the privacy practices described in the updated Policy. 

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11.Contacting Us. 

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If you have questions or comments about this Policy, please email us at: info@specservne.com.